Avoid at all cost! The company employs thieves and scammers. I have proof of paying the service, photos of the move, to confirm everything is true, as well as the police report filed. Outcome: 4500 for the move, 25,000 czk for stolen tablet and original cover/keyboard, many hours and nerves lost, also waiting at the police station and dealing with this unprofessional company. Many things went wrong, but most of all they stole my Samsung tablet. I paid for two workers to move me in Prague, and one came much later. He barely showed up in the flat, and I thought the reason was that he was loading things in the truck downstairs. The building is new and it has a parking/loading area predicted for vans/trucks to stop right by the entrance. After they parked there, they realized I was the only person in the flat, and as a foreigner and a female, they thought I was stupid, so they could do whatever they wanted. They moved the van further away from the building, so they would gain time and charge me more money for carrying bags and furniture across the whole park!!!!! I asked them to repark closer, where everyone parks, but they talked to each other in Czech (which I understood), and told me there was no need. One person quickly moved all my things out of the flat, but the other one was not doing anything except staying alone with my things, looking at what he could steal, without loading them in the truck. Once we arrived to the new flat, they asked me if they could have another cigarette break (they had a few) and I said it was ok, not knowing yet they were stealing from me. When they were bringing the bags, they brought only 2 out of 3 laptop bags (the last one contained the new tablet). They did not bring it at all, only when I specifically asked about it, but it took them some time. Later, when they left and I started taking things out, I realized my tablet was gone. I would never think they would dare to steal from me! They also insisted on cash only, and they charged me for the full hour for their smoking breaks and the fact they parked across the park, and were doing nothing and taking one small bag at a time. On top of it, they just said they had no change and refused to give me back the money they should return after I paid them as I did not leave them a tip. When they said they have no change I said I would pay by card, they said it was not possible and refused to give me back my money. More things were gone as I kept unpacking, but the tablet was the most valuable one of course. The company deleted my reviews on Facebook and Instagram, they blocked me, but they cannot hide the truth, I have photos/videos/police report of the theft. This also shows their character, a business that blocks users and deletes bad reviews, luckily they cannot delete anything here. Horrible company, do not use their service ever, lying, stealing, ripping you off! Here is a photo of the building surroundings, which clearly shows the driveway as an illustration. The parking/loading area was empty in the morning, and they moved their truck when they decided to scam me further away, taking a lot of time to go through my bags, rather than loading things into the van. The owner said they parked far to not damage the road lol :) And last but not least, after my review, the owner has asked his family (Bakes), as well as the driver who came that day, whose details I got after the theft and I recognize him in his photos, to leave a good review so they put their ratings up. Imagine, this page is for customers to describe their experience, and the drivers who work for the company and steal from clients leave a 5 star review!!! They suddenly have multiple good reviews in an hour, all fake, by employees and family. This just proves that many of their good reviews are done by people who are not real customers, but the family, friends of the owner, and the actual thieves still work there - BEWARE. They delete bad reviews everywhere else, this is the only way they can stay in business. I took a screenshot of the driver`s review before they deleted it!
